FAQs

Frequently Asked Questions

CBx Natural is a leading supplier of unique pharma grade Hemp CBD products for Sustainable Health & Wellness Businesses. We specialize in offering better - clinically effective, cleaner, industry leading pleasant plant-based bioactive products to support your customers through life's challenges everyday.

As a leading B2B supplier of unique premium Hemp CBD products in the USA, here is a list of some of the most frequently asked questions from our business customers. If you have any questions that are not on the list or need more information, feel free to Contact Us.

General FAQ

What is private labeling?
Private label is when we manufacture products that are marketed under your company’s brand and/or label.

Why private label?
Private label products are often positioned to be lower cost alternatives to regional, national, or international brands. Some private label goods are positioned as “premium” brands. Private labeling allows you to create a brand to best reach your defined target market without having to spend the time and expense normally associated with creating your own products.

What are your specialties? What products do you make primarily?
We specialize in innovative clean, pleasant, clinically effective high-quality Hemp CBD products, with full product support from conception to distribution.

Our highly experienced and efficient ecosystem allows us to deliver CBD products at a reasonable cost, so our customers can maximize their ROIs.

We can produce your product in a variety of forms, including, but not limited to oils, serums, tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, veggie caps, juices, salsa, honey, caramel corn, liquid products, gels and more.

How do I get started?
Contact us today for a quote via email at sales@cbxnatural.com or call us at (XX)XXX-XXXX. We will connect you with a knowledgeable CBx Natural expert, who will be your dedicated account executive to assist you with our streamlined process.

Is payment required to begin processing my order?
We require payment in full when your order is placed.

What forms of payment are accepted?
For orders over $10,000 USD, we accept bank wire and ACH transfers. For sample orders, or orders less than $10,000 USD we accept Cash, Check, Visa, MasterCard, American Express, Discover, bank wire and ACH transfers.

How can I contact you?
Contact us today for a quote via email at sales@cbxnatural.com or call us at (650) 200-0461

Shipping


Will you ship direct to my customers?
No, we are a B2B wholesale manufacturer and distributor.  We do not skip individual direct orders to your customers.  

How long will it take to ship my order?
Shipping Lead Times (Approx.)*:
– Sample Orders & CBx Natural Label: 5-7 days
– White Label (No Label): 7-10 days
– Private Label: 2-3 weeks after label design is completed
– Custom Orders: 6-8 weeks from when R&D is completed
– Bulk Oil Orders: 7-10 days
*Excluding weekends and holidays.

What kinds of packing material do you use?
Our professional team ensures your product is packaged appropriately so that your product travels as safely as possible. Please note, that while our processes are geared toward zero-loss quality packaging practices, we cannot be held liable in instances when best practices have been employed and damages have occurred due to mishandling by the carrier.
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